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Let Them Be Lazy! The Key to Getting Customers to Take Action

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Let Them Be Lazy! The Key to Getting Customers to Take Action

…It was interesting because both of them were coming from the perspective of not wanting to be too rigid. They wanted to create options to fit whatever the customer wanted/needed, which in theory is a great idea. Create the thing the customer wants, right? In the case of the new business owner, she just wanted the sale—any sale!—so she didn't want to have too many restrictions. The more experienced business owner was tired of the same ol' boring proposals and was hoping to do something creative with his potential sponsors, so he didn't give any parameters either. But the problem was that instead of keeping things open ended and easy, they essentially put the burden of decision making on their potential client/partner. 


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What to Say In Nearly Any Situation

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What to Say In Nearly Any Situation

I had conversations with three different business owners this week basically all around "what should I say in ____ situation?" And I found it interesting when I gave essentially the same answer for every one. 

They asked things like: 

How do I network without asking the same boring questions?

How do I talk to a client who’s upset with me?

How do I do a better job of my initial discovery calls with clients?

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